Privacy Policy
1. Introduction
This Privacy Policy explains how ConsultMe ("we", "our", or "us") collects, uses, stores, and protects your personal information when you use our mobile application and related services ("the App"). By using the App, you consent to this policy and agree to the collection and use of your information in accordance with it.
2. Information We Collect
When you register and use the App, we may collect the following information:
From Users (Clients):
- •Full name and email address (for account creation and communication).
- •Optional phone number (for direct contact if permitted).
- •GPS location (only if explicitly allowed) to enable location-based services.
- •Information provided in consultation forms, messages, or attachments.
From Consultants (Lawyers):
- •Full name, email, and phone number.
- •Professional and licensing information issued by the Ministry of Justice.
- •Banking or payment details necessary for invoice payments.
- •Uploaded documents or legal templates.
We may also collect technical data such as IP addresses, device identifiers, and usage statistics for security and performance optimization.
3. Purpose of Data Collection
We collect your data to:
- •Register and manage your account.
- •Facilitate communication between clients and consultants.
- •Process secure payments through third-party payment providers.
- •Provide notifications, updates, and appointment reminders.
- •Improve user experience and enhance platform functionality.
- •Comply with legal and regulatory requirements in the Kingdom of Bahrain.
4. Data Sharing
We do not sell or rent personal data to any third party. However, we may share limited information in the following cases:
- •With payment processing partners (e.g., Visa, MasterCard, BenefitPay, Apple Pay) to complete transactions.
- •With law enforcement or regulatory authorities if required by law.
- •With cloud service providers for secure hosting (e.g., AWS Bahrain Region).
All third parties are contractually obligated to maintain confidentiality and comply with data protection laws.
5. Data Retention
Your personal data is retained only for as long as necessary to:
- •Fulfill the purposes stated in this policy.
- •Comply with legal obligations and accounting requirements.
- •Resolve disputes and enforce agreements.
Once the retention period expires, data will be securely deleted or anonymized.
6. Data Security
We use advanced encryption (SSL/TLS) and secure cloud infrastructure to protect your information from unauthorized access, disclosure, or loss. Internal access to user data is restricted to authorized personnel only.
7. User Rights
You have the right to:
- •Access and review your personal data.
- •Request correction or deletion of inaccurate information.
- •Withdraw consent for optional data collection (such as location tracking).
- •Request account deletion via our Account Deletion Form.
Requests will be reviewed and processed in compliance with Bahraini law.
8. Cross-Border Data Transfer
Data may be processed on secure servers located in the Kingdom of Bahrain or in regions compliant with equivalent data protection standards. No data is transferred to jurisdictions lacking adequate legal protections.
9. Changes to the Policy
We may update this Privacy Policy periodically. All changes will be reflected within the App, and continued use implies acceptance of the updated version.
10. Contact Us
For questions, requests, or complaints regarding this Privacy Policy, contact: